A few weeks ago Vtiger and Libertus co-hosted a webinar with the objective being to explain a bit about AI in general and then some of the key features and benefits of the integrated AI solution in Vtiger CRM: Calculus AI.
We’d been discussing and planning this webinar for quite a while.
I think if I said it went “OK”, I’d be being fairly complimentary. My microphone and/or camera didn’t work on the day so Vtiger’s CEO, Sreenivas Kanumuru, ended up doing the whole thing and unfortunately for him the presentation material got a bit bogged down in the technical detail of how to actually set up and use the AI tools more than what they can actually do for a business.
One of the takeaways from our post-webinar review sessions was that, as a Vtiger partner, Libertus should probably have a system that can be used to show off these features, i.e. allow me to be able to do “one-to-one” demonstrations tailored to what the customer or prospect is actually interested in seeing.
Creating a “demo” system for AI is proving harder to do than we thought – although we are working on it. AI largely works by analysing and manipulating existing data, and the more data it has, generally speaking, the better the outcomes are.
Living in our modern world issues of on-line privacy and supra-national policies such as GDPR mean that it’s now actually quite hard to generate useful data, at scale, for AI analysis that doesn’t infringe on something or someone.
We are working on it though. Watch this space.
I just had an idea. Perhaps, we ought to ask our generative AI component to go forth and generate…